Warranty

2 Year Limited Factory Warranty.

Read below before submitting.

 

Your MUNITIO product is covered by a worldwide limited warranty by Massaro, Inc., 302 Washington St # 151, San Diego, CA 92103 USA for defects in materials and workmanship. The warranty period is two years for MUNITIO products purchased in the European Union and one year for all other countries.

The warranty period starts from the date of purchase of new products purchased from MUNITIO or an authorized MUNITIO dealer by the first end-user. A defect caused by materials or workmanship error, MUNITIO or its authorized dealers will replace the product with a brand new unit or at the discretion of MUNITIO refund the original purchase price. It is mandatory the purchaser retain proof of purchase in the form of a receipt or bill of sale with the date of purchase and name of model purchased from either the MUNITIO online store or an authorized dealer of MUNITIO products.

Buyer is responsible for return shipping cost on items purchased over 10 days.  If product is within 10 days of purchase date and a warranty claim is filed, MUNITIO will cover return shipping.

Sale Items (30-Day Warranty):
Sales items purchased from authorized MUNITIO retailers come with a limited 30-day warranty.
Authorized Retailers:
MUNITIO.com, Some Amazon sellers (Please email before purchasing to confirm).  Sportique,  NO E-Bay purchases will be Warrantied.  All sales items are sold WITHOUT warranty.
Return Policy:
If you would like to make a claim under this Limited Warranty you have the following options:
Refunds Policy:
Return the product in like-new condition to Munitio within 30 days of purchase. Returns will be credited to the original payment method less a 15% restocking fee. Any unopened item or exchange for equal or greater value we will waive the restocking fee. Simply email customerservice@munitio.com or call 800-979-2957 to initiate a return/refund case. Any item received beyond the 30-day return period will not be accepted for a refund.

 

Exchange Policy:
Return the product in like-new condition to Munitio within 90 days of purchase. Any unopened item or exchange for equal or greater value we will waive the restocking fee. Simply email customerservice@munitio.com or call 800-979-2957 to initiate a return/refund case. Any item received beyond the 90-day return period will not be accepted for a refund.

Restrictions

This Limited Warranty does not cover:

Minor faults or deviations in quality of the product, which are insignificant to the value of the product when used as described in the user guide;
Cosmetic damage, acts of God, misuse, improper connection, improper use;

Products purchased open box, sold as-is, by private party resale or any other third party purchases from unauthorized distributors; or
Normal wear and other causes that are not defects in materials and workmanship.

Attempted repair by unauthorized repair personnel will void this Limited Warranty. Transfer of MUNITIO products through unauthorized distributors renders this Limited Warranty null and void. This Limited Warranty is also null and void if the product is damaged by a connecting product that may have caused damage through misuse or malfunction or if the factory model name or serial number has been altered.

BASED ON THIS LIMITED WARRANTY, MUNITIO SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. ALL IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ON THIS PRODUCT ARE LIMITED IN DURATION FROM THE DATE OF ORIGINAL PURCHASE.

Product Availability
We try to keep all items in stock as much as possible but in the event of a back-ordered, sold-out, or out-of-stock item we will notify you via email or phone within 3-5 business days. Our online website cart updates stock quantities every 24 hours so there exists a remote chance something you ordered online or via telephone appeared as ‘in-stock’ on the website but may have become ‘out-of-stock’ ‘ discontinued’, or officially ‘ ‘back-ordered’ before we had a chance to authorized or process your MUNTIO order request and correctly adjust available product quantities.

Cancellation Policy
MUNITIO is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible at 800-979-2957 or customerservice@munitio.com. As a vast majority of in-stock items ship within 24 hours, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped.

Copyright © 2016 Massaro, Inc. All Rights Reserved. MUNITIO.